sona101 Terms and Conditions

1 General Introduction

sona101 is an online betting and casino platform that provides cricket betting, slots, live casino and a range of other gaming services for Bangladeshi users. These terms and conditions ("Terms") apply between sona101 ("Platform", "we", "us") and any user of the platform ("you", "member").

By agreeing to these Terms, you confirm that you are accepting them knowingly and voluntarily. The Terms take effect from the moment an account is created. If any term is not followed, sona101 reserves the right to suspend or close the account at any time.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account on sona101 and use any betting or gaming service. Registration by anyone under 21 is strictly prohibited, and any such account identified will be closed immediately.

2.2 One Account Rule

Each person may create only one account. Creating multiple accounts is strictly prohibited. If an attempt is made to open more than one account using the same mobile number, email or payment method, all associated accounts may be closed and funds forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete and up to date. Creating an account with false or misleading information is a direct violation of these Terms. If any information changes, the support team must be notified immediately.

2.4 Identity Verification

sona101 may request identity verification (KYC) at any time. If the required documents are not provided within the given timeframe, withdrawals or other services may be temporarily suspended.

3 Deposits and Withdrawals

3.1 Deposit Rules

The minimum deposit amount on sona101 is ৳300. Deposits can be made via bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The payment method used must be registered in the name of the account holder.

3.2 Withdrawal Rules

The minimum withdrawal amount from sona101 is ৳1,000. Withdrawals are generally completed within 1 hour after the request is processed. Withdrawals are preferably made through the same payment method used for the deposit. A withdrawal request may remain pending until payment verification is complete.

3.3 Third-Party Transactions Prohibited

Using another person's payment method in your own account and sending funds from your own payment method to another person's account are both prohibited. If such a transaction is identified, the account will be suspended.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

A 200% bonus is available on your first deposit at sona101, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a ৳1,000 deposit gives a ৳2,000 bonus, bringing the balance to ৳3,000; to withdraw the bonus, a wager of ৳2,000 × 15 = ৳30,000 must be completed. The bonus cannot be withdrawn as cash directly — winnings earned from the bonus can only be withdrawn after the wagering requirement is met.

4.2 Bonus Abuse

Using multiple accounts to take advantage of bonuses, providing false information or placing coordinated bets will be considered abuse. In such cases, sona101 reserves the right to cancel the bonus and forfeit any associated winnings.

4.3 Right to Modify Promotions

sona101 may change, suspend or cancel any promotional offer at any time. Check the platform's promotions page for the latest information on current promotions.

5 Betting and Gaming Rules

5.1 Bet Acceptance and Cancellation

sona101 reserves the right to decide whether to accept any bet. If a bet is declared void due to a technical error, incorrect odds or any other reason, the original stake will be returned.

5.2 Sports Betting

When placing bets on cricket, football or any other sport, the applicable sports betting rules must be followed. If a match is abandoned or postponed, bets on that market are declared void and the stake is returned, unless the rules for that specific event state otherwise.

5.3 Slots and Casino Games

Slots and live casino games are operated in accordance with the rules of the relevant game provider. If a technical interruption occurs during a game, the result will be determined based on the saved records.

5.4 Match Fixing and Fraud

Participating in match fixing, account hacking, software manipulation or any other unlawful activity is a serious violation of these Terms. If such activity is identified, the account will be closed immediately and related funds will be forfeited.

6 VIP Membership and Cashback

sona101's VIP program has three tiers: Bronze, Silver and Gold. Each tier provides cashback at a set rate on weekly net losses:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.5% cashback per week
• Gold: up to 0.8% cashback per week

Example: a Silver member who incurs a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. Cashback is added to the account automatically and is generally paid at the end of each week. sona101 reserves the right to change the cashback amount or conditions.

7 User Responsibilities and Prohibited Activities

7.1 Account Security

It is entirely the user's responsibility to keep their account username and password secure. You are strongly advised not to share your login details with anyone. If you suspect unauthorised access, contact support immediately.

7.2 Prohibited Activities

The following activities are strictly prohibited:

• Accessing or using another person's account
• Placing bets using automated bots or software
• Disrupting the operation of the platform
• Harassing or attempting to harm other users
• Money laundering or any other unlawful financial activity

7.3 Healthy Gaming Habits

sona101 believes in responsible gaming. Enjoy games within your budget and, if needed, follow the responsible gaming guidelines. Gambling addiction is a serious problem — contact the support team whenever you need help.

8 Privacy and Data Protection

sona101 takes the utmost care in collecting, storing and using users' personal information. The platform uses SSL encryption technology to keep transactions and personal data secure. For details on how information is shared with third parties, read our Privacy Policy, where all information about the use of your data is clearly described.

Your personal information will be used only for account management, payment processing and compliance with applicable legal obligations.

9 Support and Complaints Process

sona101's support team is available 24 hours a day, 7 days a week via live chat and email in both Bangla and English. If you have a complaint, please inform support first. If the resolution provided is not satisfactory, a formal complaint may be submitted by email.

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) section — it brings together answers to the most commonly asked questions about accounts, payments, bonuses and gaming.

10 Account Closure and Fund Settlement

10.1 Closure at User's Request

You may request account closure at any time by contacting the support team. You may need to wait for any pending bets to be settled before closure. After the account is closed, any remaining balance will be returned to the registered payment method.

10.2 Closure by sona101

In the event of a breach of these Terms or suspicious activity, sona101 reserves the right to suspend or close an account without prior notice. In such cases, fund settlement will depend on the outcome of the investigation.

11 Limitation of Liability

sona101 will not be liable for any loss arising from technical errors, internet disruptions, issues with third-party services or the actions of other users. The platform provides services on an "as is" basis and may be temporarily unavailable at any time for maintenance.

Gaming is a form of entertainment and the possibility of financial loss is always present. Only wager money that you can afford to lose without it affecting your daily life.

12 Changes to Terms

sona101 reserves the right to change these Terms at any time. If significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new Terms.

To learn more about these Terms and sona101's services, visit our About Us page, which contains a full description of the platform's goals and services.