sona101 Privacy Policy

1 Introduction and Scope

sona101 treats the privacy of its users as a top priority. This privacy policy ("Policy") explains how information you provide — or that is collected automatically — when creating an account or using services on the sona101 platform is processed.

This policy is an integral part of sona101's Terms and Conditions and both documents should be read together. It is important to understand the contents of both documents before you start using the services.

This policy applies to all services provided through the sona101login.cam website and Android and iOS applications. If any changes are made to the policy, the updated date will be changed and the revised policy will be published on the website.

2 Types of Information Collected

2.1 Information You Provide Directly

When you open an account or use services on sona101, we collect the following information:

• Full name and date of birth (for age verification and account identification)
• Email address and mobile number (for communication and account verification)
• Copy of national identity card or passport (as part of the identity verification process)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Information about your preferences and settings, which you provide yourself

2.2 Information Collected Automatically

Some information is collected automatically while you use sona101:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login time, session duration, and navigation activity on the platform
• Information collected through cookies and similar technologies
• Gaming activity — bets, wins, losses, and transaction history

3 Purposes for Using Your Information

sona101 uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Identity Verification

Your personal information is essential for creating and managing your account and verifying your identity. Through age verification, we confirm that all sona101 services are used only by persons aged 21 or above.

3.2 Transaction Processing

Your payment information is used during deposits and withdrawals to complete transactions correctly and to prevent fraudulent activity.

3.3 Customer Support

Our 24/7 support team — via live chat and email — uses your account information to resolve your issues. You can learn more about how our team works on our about page.

3.4 Ensuring Responsible Gaming

By analysing your gaming activity, we are able to identify potentially risky behaviour and provide the necessary support in line with responsible gaming guidelines.

3.5 Communication and Promotions

With your consent, we may send you bonus offers, platform updates, and relevant promotional information. You can opt out of these communications at any time.

4 Data Storage and Security

sona101 applies industry-standard technical and administrative measures to protect your information.

4.1 Encryption and Security Technology

sona101 uses SSL (Secure Socket Layer) technology to encrypt all data transmitted between you and our servers. Payment information is always protected with high-grade encryption.

4.2 Access Control

Only authorised personnel can access your personal information, and they are bound by strict confidentiality terms. Regular security audits are conducted to prevent any unauthorised access.

4.3 Data Retention Period

All necessary information is retained for as long as your account remains active. Even after an account is closed, records of financial transactions are retained for the applicable period as required by legal and security obligations.

5 Sharing Information with Third Parties

sona101 never sells your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Payment Processing Services

Necessary information is shared with payment services such as bKash, Nagad, Rocket, Upay, and bank transfer providers to complete transactions. These organisations operate under their own privacy policies.

5.2 Technology Service Providers

Technology partners — such as game software, server management, or analytics services — may have limited access to certain information, strictly to perform their assigned functions. They may not use the information they receive for any other purpose.

5.3 Legal Obligations

If required by law, court order, or the direction of a regulatory authority, sona101 may be obliged to disclose your information to the relevant authorities.

6 Cookie Policy

The sona101 website and application use cookies and similar tracking technologies.

6.1 Use of Cookies

We use cookies for the following purposes:

• To keep your login session active
• To remember your preferences and settings
• To improve platform performance and security
• To analyse usage patterns and improve service quality

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

As a sona101 user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to opt out of promotional communications: You may request to stop receiving marketing communications at any time.

To exercise these rights or if you have any questions, please contact our support team. For more details, visit our FAQ section.

8 Protection of Minors

All sona101 services are for persons aged 21 and above only. We do not intentionally collect or process the information of any minor. If a minor opens an account using false information and this comes to our attention, that account will be closed immediately and the related information will be deleted.

9 International Data Transfers

sona101's servers and technology infrastructure may be located in various countries. Your information may be transferred outside Bangladesh during storage or processing. In such cases, we ensure that the security standards described in this policy are maintained in every instance.

10 Changes to This Policy

sona101 may update this privacy policy as needed. For any significant changes, we will publish a notice on the website or notify you via your registered email. Continuing to use the services after a change is made will be taken as your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week
• Email: [email protected]

Our support team can assist in both Bengali and English.