sona101 Responsible Gaming — Keep Yourself Safe
Entertainment is enjoyable only when it stays in control. sona101 believes that gaming is not just about trying to win — it is about being aware of your time and money. On this page you will find responsible gaming tools, warning signs, and ways to get help.
Why Responsible Gaming Matters
Online betting and casino games are a form of entertainment — but they are best enjoyed with the right mindset and a plan. sona101 always wants its users to understand their financial limits, keep track of time, and never treat gaming as a source of income. Gaming becomes a problem when someone repeatedly plays more in an attempt to recover losses, making the situation worse.
Our Terms and Conditions page details what types of behaviour may put an account at risk and how sona101 monitors them. Every user is responsible for staying aware and seeking help when needed.
Gaming problems do not develop overnight — they form gradually into a habit. So from the start, set a budget for yourself, decide on a time limit, and keep in mind that every bet carries the possibility of a loss. If you ever feel the situation is getting out of hand, contact sona101's live chat support — our team is available 24 hours a day, 7 days a week to help in Bengali.
Under our Privacy Policy, your personal information is kept fully secure. Any request for self-exclusion or limit setting is also handled confidentially.
Tools for Setting Your Own Limits
sona101 has several tools that help you manage your own gaming experience. To use these features, contact us directly through live chat.
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once this limit is active, you will not be able to deposit beyond the set amount.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the session will end automatically so you do not spend more time than intended.
Temporary Break
Suspend your account temporarily for a set number of days or weeks. You will not be able to log in while the break is active.
Self-Exclusion
Choose self-exclusion for a longer break. While active, your account is completely disabled and no promotional messages are sent to you.
Activity History
View the full transaction history of your betting and casino activity at any time. Staying aware of your spending is the first step in responsible gaming.
Bet Limit
Set a maximum amount you can place on each bet. This limit helps protect you from placing large bets on impulse.
Warning Signs of a Problem
If any of the following apply to you or someone close to you, take the matter seriously and consider seeking help.
- Repeatedly placing larger bets in the hope of recovering lost money, which makes the situation worse.
- Spending money on betting that should cover essential expenses such as rent, food, or family needs.
- Trying to control the time or amount spent on gaming and repeatedly failing to do so.
- Hiding gaming activity from family or friends, or lying about it.
- Feeling restless, irritable, or anxious when unable to play.
- Giving up work, study, or social activities to prioritise gaming.
- Thinking about borrowing money or selling valuables to fund gaming.
Where to Get Help
If you are facing a problem, you do not have to deal with it alone. Get support through any of the options below.
sona101 Live Chat
sona101's 24/7 live chat support is available in Bengali. Speak directly about self-exclusion, setting limits, or any concern — the team will help with complete confidentiality.
Family and Trusted Ones
Tell someone close to you in your family about the problem. Support from family can often be more effective than professional help. Open up to someone you trust.
Professional Counselling
Seek advice from a mental health specialist or a behavioural addiction expert. Mental health services in Bangladesh are becoming more accessible, and there is no shame in using them.
sona101's Commitment
sona101 is not just a gaming platform — it is committed to building a responsible environment. We believe that all forms of gaming should be grounded in awareness and moderation. That is why we have put multiple safety measures in place on our platform.
To learn more about us, read our About Us page, which has detailed information about sona101's service philosophy and goals.
- Age verification at account registration — only users aged 21 or above can register.
- Monitoring unusual gaming patterns and alerting the user when necessary.
- No bonuses, promotions, or marketing messages are sent while self-exclusion is active.
- Including responsible gaming messaging in all promotional materials.
- Keeping the support team trained on responsible gaming so they can assist users with sensitivity.
- All transactions in Bangladeshi Taka (৳) using local payment methods to maintain transparency.
Self-Exclusion and Contact
Activate Self-Exclusion
If you feel you need a break for a while, or want to keep your account inactive for a longer period, let the sona101 support team know. Self-exclusion requests are handled with the utmost confidentiality. Your identity and information are never shared with third parties.
Self-exclusion is a strong step — it is not a sign of weakness, but proof that you are taking care of yourself. We respect this decision and provide full support.