sona101 Frequently Asked Questions

sona101 currently supports deposits via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can use Dutch-Bangla Bank, BRAC Bank, or any major commercial bank. After selecting your payment method, follow the on-screen instructions to complete the payment. Log in to sona101 and go to your account to find the deposit option.

For information about deposit fees at sona101, check the deposit section of your account or contact our support team. Your mobile banking provider (such as bKash or Nagad) may apply its own service charge — this is outside sona101's control. Make sure you are aware of your provider's charges before depositing.

The minimum deposit at sona101 is ৳300, regardless of the method used — bKash, Nagad, Rocket, Upay, or bank transfer. New members should note: to qualify for sona101's 200% welcome bonus on your first deposit, you must deposit at least ৳300.

Deposits are usually credited within a few minutes. If the amount has not arrived, first collect your bKash transaction ID (TrxID). Then contact sona101's 24/7 live chat support and provide the transaction ID, amount, and time of payment. Our team will resolve it promptly. Follow the same steps for Nagad or any other payment method.

The minimum withdrawal amount at sona101 is ৳1,000, applicable for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests are usually processed within 1 hour. The name on your sona101 account must match the name on your mobile banking account before you can withdraw.

For KYC verification at sona101, a National ID card (NID) is the most accepted document. A passport or driving licence may also be used. The document must be clear and legible — blurry or partial images will not be accepted. The name on the document must exactly match the name registered on your account.

Yes, this is important. To withdraw from sona101, the name registered on your account must match the name on your bKash, Nagad, or other payment method account. If the names do not match, your withdrawal may be blocked. Enter your correct name at the time of registration and contact support if needed. You can read more about this on the Terms and Conditions page.

If your verification is rejected, support will inform you of the reason. Common reasons include an unclear or expired document, or a name mismatch. Correct the issue and resubmit a clear image. If you keep facing problems, contact sona101's 24/7 live chat directly — they will guide you through each step.

sona101 uses SSL encryption to keep all personal data secure. Your NID or passport details are used only for identity verification and are not shared with any third party. You can find full details on how your data is stored and used on the Privacy Policy page.

In Baccarat, you choose one of three outcomes — Player wins, Banker wins, or Tie. The side whose card total is closest to 9 wins each hand. At sona101, you can play at live dealer Baccarat tables with a real dealer. You can find details of all live Baccarat tables on the sona101 Casino page.

In live dealer games, a real dealer runs the game from a studio via live video stream. You can see the dealer, cards, or roulette table on your screen and place bets in real time. Leading studios such as Evolution, Pragmatic Play Live, and Ezugi provide these games. With a good internet connection, they run smoothly on mobile as well.

In Roulette you can bet on a single number (Straight Up), two numbers (Split), red or black, odd or even, 1–18 or 19–36, and more. A single-number bet offers the highest payout but the lowest probability. Betting on red or black gives roughly even odds but a lower payout. Both European and live Roulette are available at sona101.

Yes, sona101's live casino works fully in a mobile browser and through the app. Live Baccarat, Roulette, and Teen Patti are all playable on both Android and iOS. Use a 4G or WiFi connection for the best experience. The sona101 Android APK and iOS app are available through official channels.

Teen Patti is a card game from the Indian subcontinent where each player receives three cards and the best hand wins. In Andar Bahar, one card is placed in the middle and you bet on whether the next card of the same value will fall on the Andar (left) or Bahar (right) pile. JILI's Teen Patti 20-20 and TeenPatti Joker are available at sona101.

Some common signs: repeatedly playing to recover losses, betting beyond your means, hiding your gambling from family or friends, or being unable to stop. If you notice any of these signs, take a break. You can find detailed information and guidance on the Responsible Gaming page.

Yes, sona101 offers the option to set deposit limits as part of responsible gaming. You can set a maximum deposit amount for a specific period — daily, weekly, or monthly. To do this, go to your account settings or contact support. Setting your own limits is a healthy habit.

A cooling-off period temporarily closes your account for a set amount of time. Self-exclusion is longer-term — once activated, you cannot access your account until the set period ends. Contact sona101 support to activate either option. This is an important tool for your own protection.

No. All casino and betting activities at sona101 are strictly for users aged 21 and above. Age is checked at registration and confirmed through a National ID card during the KYC process. If you see someone underage playing, please notify support.

sona101 always encourages responsible gaming. If you are experiencing difficulties, our support team can refer you to professional support organisations. Talk to a family member or trusted friend, and seek advice from a mental health professional if needed. Remember — asking for help is a sign of strength.

Yes, sona101 offers live in-play betting on BPL as well as international T20, ODI and Test matches. Odds change as the match progresses and you can place bets in real time. Read the cricket betting guide page for detailed in-play betting strategies.

Decimal odds are straightforward — multiply them by your stake to get the total return. Example: Team A has odds of 2.10 and Team B has odds of 1.75. If you bet ৳1,000 on Team B and win, your return is ৳1,000 × 1.75 = ৳1,750 (profit of ৳750). If Team A wins, you lose ৳1,000. This is an illustration only — it is not a guarantee of actual payout.

Popular cricket markets at sona101 include: Match Winner, Top Batsman, Top Wicket-Taker, Innings Run Total (Over/Under), Powerplay Runs, Fall of First Wicket, and Man of the Match. These markets are generally available for BPL and the T20 World Cup. All major markets are also open for Bangladesh Tigers matches.

If a match ends with No Result, bets are generally refunded (Void). However, specific market rules may differ — for example, if a result is declared under the DLS method, it may be considered valid. Read sona101's betting rules carefully. If you have any doubts, ask support before placing your bet.

Yes, multi-bets (combining multiple selections into one bet) can be placed on cricket and any other sport at sona101. Example: if three selections have odds of 1.40, 1.60, and 1.80, the combined odds are 1.40 × 1.60 × 1.80 = 4.03 (approximately). A ৳100 stake returns ৳403 if all selections are correct — if even one is wrong, you lose the entire ৳100.